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MERITARIA HELP CENTER

Help for every stage of your scholarship program.

Choose a topic for current setup instructions, student guidance, and troubleshooting.

Set up a programStudent helpReviewer helpPlanning guides

All users

Troubleshooting

Start with the organization, form, and status involved, then check the matching settings.

1Missing students or scholarships

  1. Confirm the organization selector and active filters. Wait for loading to finish and use refresh if needed.
  2. For reviewers, confirm membership and scholarship assignments with an administrator.
  3. For a student without a scholarship entry, check submission, accepted form, eligibility, deadline, and availability.

2Links, files, and saving

  1. For an invitation, confirm it is active, unexpired, and has uses remaining. A regenerated code invalidates older links and QR images.
  2. For a file, check the allowed type and size shown beside that upload and confirm the upload finishes.
  3. If saving stalls, preserve any unsaved text before refreshing. Check your connection and session; sign back in if needed.

3Contact support

  1. Email admin@meritaria.com with the organization, page name, steps taken, and exact error message.
  2. Include a screenshot where useful, with student details or private content obscured.
  3. Never send passwords, invitation tokens for confidential recommendations, or unnecessary student documents in a support email.